Helping users to converse in natural language with a realistic online avatar that reacts to their queries in text or voice. These people give a individualized experience that reduces the need of being in touch with support team; builds a brand image and increases customer satisfaction. It could be integrated with the existing applications as well increasing them and adding value to the skills they offer.
Here we explore how Virtual Assistants could be added to the Omni-channel communication solutions and speak about solutions developed for the domain to help streamline and improvise their customer engagement opportunities website spam.
Customer needs the appropriate response to their queries when they visit a support website or contact the helpdesk. They expect their concerns answered, problems resolved so that the overall experience becomes a satisfying one.
Not necessarily meeting their expectations would bring about an unsatisfied customer and hence a reduction to the enterprise brand. Other challenges in providing high quality service are the poor experience with support via web, phone or email, lack of product knowledge, long call waiting queues and linguistic misunderstandings etc.
Enterprises can significantly increase their brand value and sales by providing customers with fast and correct responses through a highly effective customer engagement services. It can help them bettering their services, increasing customer satisfaction and retention.
Enterprises can leverage virtual assistant solutions enhancing their various customer support functions including enrollment form filling, first notice of loss claim, front desk, meeting reminders and other customized services.
Meeting the ever-increasing expectations of the tech savvy users having various channels for communication, including web, mobile, Fb, Twitter etc. Making a good first impression when a web application or a mobile application is accessed for the first time and thereby increasing the chances of a revisit.
Providing a customized support at the time of a new accounts creation or product sign up that may need involving an agent. Offering a user-friendly self-service feature that could be faster than talking to a live agent as a preferred mechanism.
A Va is a conversational lifelike, online avatar that can imitate a conversation to deliver tone or text-based engagement on any web application or mobile interface. They can speak in natural language with the avatar to reply to queries, understand questions, give you a detailed step-by-step activities for certain processes and provide cross-sell opportunities depending on interests, etc.
It is very effective in cases where call rates are extremely high. They are able of understanding different different languages and can communicate in the natural language. Virtual Assistants can be very successfully executed to optimize the quantity of support team size.
A Virtual Assistant not only resolves the question of the customers, but can even be configured to give more information about the promotions and offers. For the example, if we have to fly from one spot to another, investment decision you won’t only inform about the flights, but also provides the information about the hotels where we can stay, promotions while offering, luggage limits, climate of the destination and every other destination specific details that are configured.
In web applications, though there are online Frequently asked questions and user manuals to help the users, they are found inadequate every time a user wants to look for some specific information. It may take quite a long time for them to go through the FAQs and find the solution to their problems.